IT professional with over two decades of experience across SharePoint administration,
desktop/second-line support, systems administration, and IT consultancy.
SharePoint Administrator
Darlington College, Darlington — June 2018 – Present
- Actively maintains 400+ SharePoint sites, ensuring continuous operation and addressing maintenance needs
- Led a successful SharePoint Online migration for 500+ users, enhancing collaboration
- Automated key processes via Power Automate workflows, reducing manual effort
- Secured sensitive data through robust permission management
- Enhanced skills via continuous training and deployed custom PowerApps for departmental needs
Earlier Experience
Self-Employed IT Consultant and Training Support
Learning Key (Training and Consultancy) Limited, Middlesbrough — 2016 – 2018
- Managed IT systems and websites, including hardware/software maintenance, security, and updates
- Handled full procurement cycle and provided comprehensive student support
- Invigilated professional exams (Pitman, Pearson, BTL) and performed diverse centre operations
Desktop Support Analyst
Student Loans Company, Darlington — June 2014 – June 2016 (2 yr fixed-term contract)
- Provided second-line IT support for 800+ call centre, data input, and management staff
- Managed help desk calls using "Assyst" support software
- Maintained asset database, tracking asset movements
- Supported diverse hardware: mobile devices, laptops, desktops, smart boards, and Avaya IP phones
- Administered user access via Active Directory
- Managed software deployments, PC imaging, and Windows updates using Altiris Endpoint Management
Support Management Analyst
Durham University, Durham — 2013 – 2014
- Resolved high-volume IT queries via multiple channels, prioritising user needs
- Diagnosed and resolved hardware, software, and account issues
- Utilised remote tools and "Remedy" system for issue tracking and resolution
- Met university service standards and collaborated effectively within a team
Systems and Support Officer
Capita Business Services, Darlington — 2002 – 2011
- Delivered first-line IT support to 200+ users
- Administered user accounts and system security
- Maintained support records and managed IT equipment procurement
- Collaborated across multiple sites for efficient issue resolution
Education
Fd BSc Degree Computing (Networking)
Teesside University (Darlington College), Darlington, UK — Pass with Distinction, June 2013
BTEC Media Studies
Darlington College of Technology (Cleveland Avenue), Darlington, UK — Merit Pass, 1997
GCSEs
Hummersknott School, Darlington, UK — 10 GCSEs including English, Maths, and Science, 1995
Technical Skills
SharePoint Administration
Active Directory
PowerApps Development
Power Automate
Windows Server
Hardware Support
Software Troubleshooting
WordPress Management
Remote Support Tools
Device Management
Professional Skills & Attributes
Customer Service
Problem-Solving
Clear Communication
Training & Tutoring
Strong Work Ethic
Reliability
Time Management
Team Collaboration
Adaptability
Proactive Support